Legal

Complaints

1. Email support@goalmerch.com with your order number (GM-…) and what went wrong.
2. We acknowledge every complaint within 2 working days.
3. We aim to resolve it within 14 days and will keep you updated if it takes longer.
4. If you are unhappy with our response, reply asking for it to be reviewed by a director.

If we still cannot agree, you can get free advice from Citizens Advice (citizensadvice.org.uk) or take your claim to the small claims court. Your statutory rights are not affected.